Chongqing has experienced extreme high temperatures above 40°C, with multiple XPENG X9 owners reporting sudden air suspension failures. XPENG officially apologized and extended the air suspension warranty to 8 years/160,000 km, covering used car owners.
XPENG X9 Air Suspension Failure: Quality Test in Extreme Heat
Recently, Chongqing has experienced extreme high temperatures above 40°C, with multiple XPENG X9 owners reporting sudden air suspension failures, including air spring leaks, vehicle body sagging on one side or overall, and inability to drive.
Fault Phenomena and Cause Analysis
- Fault phenomena: Air spring leaks, vehicle body sagging, inability to drive
- Triggering factor: Extreme high temperatures may accelerate air spring aging
- Impact scope: Multiple owners in Chongqing area reported集中ly
XPENG's Response Measures
XPENG officially responded:
- Apology statement: Expressing apologies to affected owners
- Extended warranty: Air suspension warranty extended to 8 years/160,000 km
- Covering used car owners: Warranty policy covers used car owners, demonstrating brand responsibility
This incident reflects the reliability challenges of new energy vehicles in extreme environments, and also demonstrates XPENG's positive attitude in facing problems. For more information, visit EX1000.COM.
